Legal
The fine print.
Terms of Service
Last updated: October 2026. By creating an account or using Twylah you agree to these terms.
1. Who we are
Twylah Digital Menus ("Twylah", "we") provides digital menus, QR codes, 3D dish visuals and ordering tools for restaurants, cafés, bars and hotels, from Nairobi, Kenya.
2. Account registration
You must give accurate details and keep your login secure. You are responsible for everything done through your account, including by staff you invite.
3. Subscription plans and billing
Plans are billed in Kenyan shillings (KES), monthly or yearly. Every plan starts with a 7-day free trial. Paying yearly saves 17% compared with monthly billing. Plans renew until you change or cancel them.
4. Plan limits
Each plan has limits, such as the number of dishes and AI 3D dishes. If you reach a limit you can upgrade your plan; we will not delete your content for exceeding one.
5. Your menu link
Your venue's menu link is based on the name you choose when you set up. Links are unique; we may reclaim a link that is abandoned or that infringes someone else's rights.
6. Content ownership and licence
You own the content you upload, including photos, names and prices, and you confirm you have the right to use it. You give us a licence to host, process and display it to run the service, including generating 3D models from your photos.
7. Acceptable use
Do not use Twylah for unlawful, misleading or infringing content, to disrupt the service, or to access data that is not yours.
8. Customer data (your guests)
You are responsible for how you use guest information collected through your menu, such as orders and reviews, including meeting your obligations under the Data Protection Act, 2019 (Kenya). We process that information only to provide the service to you.
9. Service availability
We work to keep Twylah available but do not promise uninterrupted service. We may update or change features over time.
10. Termination by you
You can cancel at any time from your dashboard. Your plan stays active until the end of the period you have paid for.
11. Termination by us
We may suspend or end accounts that breach these terms or put the service or other customers at risk. Where reasonable we will tell you first.
12. Contact
Questions about these terms can be sent through the contact page.